Terms & Conditions

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All quotes and estimates are based on the information provided at the time of booking.

Final pricing may be adjusted if additional time, labor, or services are required due to:

Excessive dirt or buildup

Heavy trash removal

Biohazard conditions

Additional rooms or areas

Pet hair or odor treatment

Construction debris

Excessively soiled units

Add-on requests made during service

Any additional charges will be communicated whenever possible before completion of service.

Clients are responsible for providing access to the property at the scheduled service time.

Utilities including electricity and running water must be available during service.

If our team is unable to access the property upon arrival, a lockout or cancellation fee may apply.

A $50 depoist is due at the time of booking services.  Remainder Payment is due in full the day of service unless otherwise agreed in writing.

We accept approved electronic payment methods, business checks, zelle, and other approved payment methods.

Late or unpaid balances may result in:

Late fees

Suspension of future services

Collection efforts if necessary

Commercial accounts with recurring services may receive invoicing terms as outlined in their service agreement.

Customer satisfaction is important to us.

If there are concerns regarding completed service, clients must notify Emerald Cleaning Solutions within 24 hours of service completion.

We reserve the right to return and address any reasonable service-related concerns before refunds or discounts are considered.

Emerald Cleaning Solutions is not responsible for:

Pre-existing damage

Normal wear and tear

Improperly installed fixtures

Unstable furniture or décor

Items not secured properly

Any claims regarding damage must be reported within 24 hours of service completion.

For the safety of our team members, we reserve the right to refuse or stop service in unsafe or hazardous environments including but not limited to:

Aggressive animals

Dangerous conditions

Biohazards

Illegal substances

Structural safety concerns

Emerald Cleaning Solutions may photograph areas before and after service for documentation, quality control, or marketing purposes. No personal or sensitive information will intentionally be disclosed.

Clients may request in writing that their property images not be used for marketing purposes.