All quotes and estimates are based on the information provided via walkthrough and or approved pictures at the time of booking.

Final pricing may be adjusted if additional time, labor, or services are required due to:

Excessive dirt or buildup

Heavy trash removal

Biohazard conditions

Additional rooms or areas

Pet hair or odor treatment

Construction debris

Excessively soiled units

Add-on requests made during service

Any additional charges will be communicated whenever possible before completion of service.

Clients are responsible for providing access to the property at the scheduled service time.

Utilities including electricity and running water must be available during service.

If our team is unable to access the property upon arrival, a lockout or cancellation fee may apply.

RESIDENTIAL PAYMENT TERMS

A 20% deposit is required to secure your scheduled service date. After booking, a secure payment link for the 20% deposit will be sent via email. Your appointment is not considered confirmed or secured until the deposit has been successfully received.

The deposit will be applied toward the total cost of your service. The remaining balance is due immediately upon completion of services.

Any approved add-on services, excessive-condition charges, or additional services requested or identified during the cleaning will be added to the final balance due at completion.

Services are not considered fully paid until the remaining balance has been received.

A 20% depoist is due at the time of booking services.  Remainder Payment is due in full the day of service unless otherwise agreed.

Late Payment Fee: The remaining balance is due immediately upon completion of services. A $75 late fee may be assessed if the outstanding balance is not received within 24 hours of service completion.

All commercial service invoices are due within five (5) calendar days of the invoice date (Net 5) unless otherwise stated in a signed recurring service agreement.

Recurring commercial clients may have customized billing schedules or payment terms established within their individual service agreement. When a signed service agreement specifies different payment terms, the terms of that agreement will apply.

Additional charges, approved add-on services, excessive-condition fees, or other supplemental services will be invoiced according to the applicable payment terms unless otherwise stated.

Late Payment Fee: A $75 late fee may be assessed on any invoice that remains unpaid after the stated payment due date. For recurring clients, the payment terms established in the signed service agreement will apply.

Customer satisfaction is important to us.

If there are concerns regarding completed service, clients must notify Emerald Cleaning Solutions within 24 hours of service completion.

We reserve the right to return and address any reasonable service-related concerns before refunds or discounts are considered.

Emerald Cleaning Solutions is not responsible for:

Pre-existing damage

Normal wear and tear

Improperly installed fixtures

Unstable furniture or décor

Items not secured properly

Any claims regarding damage must be reported within 24 hours of service completion.

For the safety of our team members, we reserve the right to refuse or stop service in unsafe or hazardous environments including but not limited to:

Aggressive animals

Dangerous conditions

Biohazards

Illegal substances

Structural safety concerns

Emerald Cleaning Solutions may photograph areas before and after service for documentation, quality control, or marketing purposes. No personal or sensitive information will intentionally be disclosed.

Clients may request in writing that their property images not be used for marketing purposes.